Terms of Service

The service

LeadPilot is provided by [Име на фирмата], [Адреса, Скопје, Северна Македонија]: an AI assistant that answers a salon's customers on Instagram and in a website chat and helps them book appointments.

Account

Accounts are for businesses. You are responsible for the services, prices, hours and answers you enter; the assistant uses only that information.

Keep your password secret and do not share the account; add team members under Team.

Trial and packages

Every new account gets a free 14-day trial without a card. After that the service continues only with a package (Starter, Booking or Plus) at the published prices.

Each package has a monthly AI reply limit and a number of channels. When the limit is reached, the assistant stops replying until next month or an upgrade, and messages wait for you in the Inbox.

Payment and cancellation

Packages are paid monthly in advance and can be cancelled at any time; cancellation takes effect at the end of the paid period. Paid periods are not refunded unless the law requires it.

Acceptable use

Do not use the service for spam, fraud, unlawful content or messages to people who did not write to you. You must follow the Meta (Instagram) and Google policies.

We may pause an account for abuse or an unpaid package, with prior notice where possible.

AI replies

The assistant answers automatically from the information you enter and can make mistakes. You remain responsible for your service to your customers and can take over any conversation.

Data

We process your customers' data on your behalf under the Privacy Policy. Your salon's data is yours; we delete it on request.

Availability and liability

We aim for continuous availability but do not guarantee uninterrupted service, especially where it depends on Meta, Google or the internet. Liability is limited to the amount paid for the last 3 months unless the law provides otherwise.

Changes and law

We announce significant changes in advance. The law of the Republic of North Macedonia applies. Contact: [info@leadpilot.mk]. Last updated: 9.11.2026.